• Joining PAC enables SMEs to access government grants, leading to the acquisition of new high-technology 5-axis CNC machines and turn-mill machines.
• Implementation of the Industry 4.0 Smart Manufacturing V-ONE solution to CNC machines in PAC and some legacy CNC machines of the SMEs enhances the operations.

• PAC guides cluster SMEs in complying with legal requirements from the Department of Environment (“DOE”) and the Department of Occupational Safety and Health (“DOSH”), providing support during audits.

• PAC facilitates in-house training by pooling cluster employees together, fostering the development of knowledge and skills among SMEs.

• Many SME leaders in the PAC cluster, though new to company management, have valuable opportunities to learn from experienced partners in PAC. This exemplifies the development of young leaders within SMEs in the metal fabrication industry.

• SMEs leverage the PAC ecosystem to expand their customer base, enjoying the privilege of increased sales opportunities through collaboration within the cluster.

Air pollution control

• Deploy an industrial air scrubber system to filter air and treat hazardous contaminants before release into the atmosphere, effectively reducing carbon emissions and ensuring air quality.
• Comply with requirements outlined in the Environment Quality Regulation 2014.

Noise monitoring

• Implement noise monitoring practices, particularly during activities involving air guns, to manage and mitigate potential noise impact on the environment and surrounding areas.
• Provide personal protective equipment (“PPE”) to ensure the safety of employees exposed to high noise levels.

Sustainable supply chain resilience

• Support local SMEs through the Industry 4.0 Smart Manufacturing Facility, emphasising regulatory compliance with entities such as the DOE and DOSH.
• Conduct coaching and training programmes for SMEs within supply chain clusters to enhance their work performance.
• Engage in upscaling initiatives and proudly maintain ISO 9001 certification, contributing to sustainable and high-quality manufacturing practices.

Wastewater management

• Implement industrial wastewater treatment systems to treat and discharge wastewater, aiming to prevent adverse effects on the environment, human health and the integrity of the company’s processes or products. This is especially critical when wastewater is reused.
• Conduct routine monitoring of water quality, covering essential parameters such as pH levels, fluoride content and Color/Apparent Density Meter Index (“ADMI”). This proactive approach ensures the ongoing assessment and maintenance of high water.

Collaboration with the Penang Green Council (“PGC”)

• Seek guidance from PGC on effective environmental management techniques and facilitate green-related certifications, aligning with its dedication to responsible and sustainable practices.

Community engagement

• Providing internship opportunities for students to support educational development and strengthen the bond with the local community.
• In 2023, PAC received many visits from educational institutions and shared their experience in metal fabrication engineering requirements and industry needs. Through these on-site visits and two-way communication, PAC helps education institutions establish the right direction and set appropriate expectations for training resources tailored to industries. Among the visits we received were from Jabatan Pendidikan Politeknik dan Kolej Komuniti (“JPPK”), University of Ubudiyah Indonesia (“UUI”), University of Kuala Lumpur and ViTrox College.

Employee welfare programme

• Organise welfare programmes for employees’ well-being; which includes comprehensive medical and insurance benefits.
• Foster an inclusive and equitable environment, ensuring equal treatment for all employees, with a commitment to providing adequate and comfortable hostel accommodation to reinforce our dedication to the holistic well-being of the workforce.
• Organise festive gatherings, a durian feast and free vegetarian lunches sponsored by generous shareholders.

Safety and health measures

• Implement audiometric monitoring and preventive measures to detect and address potential hearing-related problems among individuals exposed to occupational noise hazards.
• Conduct employee awareness and training to ensure its employees are well-informed about environmental stewardship and sustainability practices. Training programmes cover topics such as waste reduction and pollution prevention.

Core values

• PAC places a strong emphasis on its core values: Devotion, Harmony, Integrity, Transparency and Ethics (忠，和，廉，明，德).
• These values are seamlessly integrated into both the recruitment process and employee performance appraisals, fostering a culture of trust and commitment within the organisation.

Engagement with customers

• Seek feedback and insights through customer satisfaction surveys to improve customer satisfaction and establish trust and value for customers; identify areas of improvement such as quality, delivery time, competitive pricing and customer services. This promotes a collaborative and transparent approach to improving overall operational efficiency and customer relationships.

Governance framework

• Adopt Anti-corruption Policy as an integral component of integrity management to proactively combat corruption, embezzlement and abuse of power within the organisation. This policy underscores PAC’s commitment to maintaining the highest ethical standards in all aspects of its operations.
• Adopt Environmental and Safety Policy to ensure a safe and sustainable work environment. As part of PAC’s policies, the proper management of scheduled waste is prioritised, emphasising compliance with regulatory standards.